Digital Logistics at Hagen Grote

efficient, flexible, future-proof

Challenge:
Complexity in the mail-order business

Hagen Grote GmbH has been supplying demanding amateur chefs with exclusive products for cooking, enjoyment and stylish home decor for over 30 years. With over 12,000 items — many of them seasonally or country-specific — logistics is highly complex. In addition, there are international markets, multilingualism, high service expectations and constantly new articles that must be integrated into the system. 

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In order to keep up with this growing momentum, logistics manager André Eichholz was brought on board in 2023. His task: Digitize and accelerate existing warehouse processes and at the same time reduce the incidence of errors.

The solution:
Digital Warehouse Processes with etiscan

The choice was etiscan — a scalable, mobile solution for digitized logistics processes. In combination with the existing ERP system VS/4 from D&G Software, central work processes have been modernized: Order picking, goods receipt, transfer, inventory information and inventory are now completely paperless via mobile devices. Particularly in Focus: online order picking via Zebra wearables, which allows employees to work flexibly directly in the warehouse — with minimal effort and maximum process reliability.

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“Our biggest benefit is currently online picking with identification of the items in the warehouse. We are finally away from paper, have greater security in picking through convenient scanning of the articles and can therefore process more efficiently.”

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  — André Eichholz, Logistics Manager at Hagen Grote

“We have significantly improved process reliability and are ready for the next step”

Hagen Grote

Logistics manager

Hagen Grote GmbH

The result: greater efficiency.
Fewer mistakes. Higher level of satisfaction.

Since introducing Etiscan, Hagen Grote has benefited from noticeable improvements in everyday warehouse life:

Reduced error rate through reliable article identification
Noticeable time savings due to the elimination of paper-based processes
More efficiency through parallel order entry (up to 12 per device)
Faster familiarization thanks to intuitive, multilingual operation
Happier employees thanks to a modern way of working

Processes are now more flexible, scalable — and, above all, better geared to seasonal requirements. Expansions are already being planned for the future: from automated replenishment management to optimized control of picking areas and pallet movements.

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Logistics manager Andrè Eichholz with a convenient hands-free scanner

Scanners: Software from etiscan, hardware from Zebra

Scanner charging station

tablets

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Danke! Wir haben Ihre Nachricht erhalten.

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Andre Eichholz

Logistics manager at Hagen Grote

Use Case

“The NIMMSTA Smart Watch has made our processes significantly more efficient and convenient.”

Jörg Kleemann

IT manager tabacon

Use Case

View use case

“With etiscan, we have a partnership that works excellently — both technically and personally. Together, we deliver sophisticated, field-proven warehouse logistics solutions for Microsoft Dynamics 365 Business Central, which create tangible added value for our customers. Cooperation is uncomplicated, reliable and always goal-oriented.”

Software

Hardware

Digital Logistics at Hagen Grote

Challenge:
Complexity in the mail-order business